1. Delivering Satisfaction and Service Quality
پدیدآورنده : Peter Hernon and John R. Whilman
کتابخانه: Central Library and Document Center of Shahid Madani University of Azarbayjan (East Azarbaijan)
موضوع : Reference services(Libraries) - United States - Management,Consumer satisfaction - United States
رده :
Z
,
711
,.
H455
,
2001
